Terms of service

NomadNest Co., Ltd. (“NomadNest”, “we”) prepares a printed application packet for a 30-day extension of stay at Thai Immigration for people staying in Thailand on a visa exemption or a tourist visa. The packet contains:

• the forms TM.7, STM.2, STM.9 and STM.11 filled in with the details you give us;
• copies of your passport photo page and of the page with your latest entry stamp;
• your 4 × 6 cm ID photo printed on photo paper and glued onto TM.7;
• a bilingual checklist of what to bring and where to sign;
• if you ordered the TM.30 add-on: the TM.30 receipt for the address you gave us.

We prepare documents only. We do not apply for the extension on your behalf and we do not accompany you to Immigration.

All prices are in Thai baht and include 7% VAT:

• packet with Flash Express delivery, first person: 192.60 THB;
• each additional person in the same parcel: 160.50 THB;
• packet for office pickup, per person: 160.50 THB;
• optional TM.30 filing by us, per person: 535.00 THB.

The Immigration fee of 1,900 THB per person is not included. You pay it yourself at Immigration.

You pay online when you order, on the secure payment page of Beam Checkout (Beam Data Co., Ltd., a payment provider in Thailand), by card, Thai PromptPay QR, Alipay, other e-wallets (such as TrueMoney, LINE Pay or ShopeePay) or Thai mobile banking, as offered on that page. We pay the payment fees. We never see or store your card number.

• Give complete and correct information and clear scans. Our staff check your details against your scans and contact you by e-mail if something is unclear.
• Go to the Immigration Office in person with your passport and the packet, sign where the checklist shows and pay the 1,900 THB fee there.
• Go before your permitted stay ends. Immigration may ask for further documents; providing them is your responsibility.

NomadNest is a private company. We are not Thai Immigration, we do not act for it and we cannot influence its decisions. Immigration alone decides whether to grant an extension. We cannot guarantee approval.

Our fee pays for preparing the packet. It is not refunded if Immigration refuses the extension, asks for more documents, or if you do not go to Immigration in time.

We only accept an order when, for every person in it:

• the stay is based on a visa exemption or a Thai tourist visa;
• the permitted stay ends more than 5 days after the order (we need the time to check, print and deliver);
• the permitted stay has not ended yet and has not already been extended once during this entry.

If our staff find that a person is not eligible, we cancel the order and refund the full amount (see section 9).

Flash Express: we deliver within Thailand only, to the address you enter. Our staff check and print the packet after payment; after that, delivery usually takes 1–3 business days. You receive the tracking number by e-mail.

Office pickup: we e-mail you when the packet is ready. Collect it at 50, 58-59 Huay Kaew Rd, Chang Phueak, Mueang Chiang Mai, Chiang Mai 50300 (https://maps.app.goo.gl/cpRtfegujzV1Wz3j7), 9:00–17:30 on working days, and mention your order number.

Please check the delivery address carefully. If a parcel cannot be delivered because the address or phone number you gave is wrong or incomplete, we are not responsible and there is no refund.

You may cancel a paid order online and get your money back as long as our staff have not started working on it, that is:

• the order is paid but not yet checked and printed;
• no person in the order has been marked as verified by our staff; and
• no ID photo of the order has been printed.

To cancel, open the order status page (the link in our e-mails) on the device you ordered with and choose “Cancel order and get a refund”. The page shows the exact refund before you confirm.

A TM.30 that we have already filed for a person is not refunded (535.00 THB per person), because the notification has been submitted to Immigration. TM.30 fees for persons whose TM.30 we have not filed yet are refunded with the rest of the order.

Once our staff have started verifying or printing, or the order has been checked, sent or made ready for pickup, the order can no longer be cancelled and is not refunded.

• Cancellation by you (section 7): the amount paid minus any TM.30 already filed.
• Rejection by us because a person is not eligible or we cannot prepare the packet: the full amount, including all TM.30 fees.

Refunds are made in Thai baht. Any difference caused by currency conversion or fees of your own bank or card issuer is outside our control.

• Card, PromptPay, Alipay and WeChat Pay: the money goes back automatically, through Beam Checkout, to the card, account or wallet you paid with — in full, or for card payments also in part (a cancellation that keeps a filed TM.30 fee). When you cancel online we issue the refund immediately; after a rejection by our staff we issue it within 3 business days. Once issued, the refund is on its way; when it arrives depends on your bank or wallet.
• Other payment methods (such as TrueMoney, LINE Pay, ShopeePay or mobile banking), and partial refunds of payments not made by card: we transfer the refund to the PromptPay number or Thai bank account you give us, within 3 business days after we have received these details.

We confirm every cancellation and refund by e-mail.

You receive a payment confirmation by e-mail. For a full tax invoice, e-mail finance@nomadnest.co.th with your order number and your name or company name, address and tax ID.

We prepare the packet with care based on the information and scans you give us. We are not responsible for mistakes caused by wrong or incomplete information from you, for decisions or delays of Immigration, or for delays of the courier. To the extent permitted by Thai law, our liability for an order is limited to the amount you paid for it.

We use your personal data only to provide this service. Our privacy policy explains what we collect, why, how long we keep it and your rights.

We may update these terms; the version shown when you pay applies to your order. These terms are governed by the laws of Thailand.

NomadNest Co., Ltd., 50, 58-59 Huay Kaew Rd, Chang Phueak, Mueang Chiang Mai, Chiang Mai 50300. Office hours: 9:00–17:30 on working days. E-mail: support@nomadnest.co.th — or simply reply to any e-mail about your order.